HOLIDAY UPDATE: The QTC building is open Mon-Fri 9.00am to 5.00pm over the holidays. The Building will be closed on Wednesday 26th January for the Australia Day Public Holiday.
The external links below are listed for student convenience and, except where expressly mentioned, do not have special links with the College. Students will need to enquire directly with external service providers about any costs involved. Any services mentioned below that are provided by the College (eg personal counselling, academic help and student advocacy) do not incur additional fees.
Personal Counselling

Every member of staff at QTC (both admin and teaching) is committed to serving and caring for our students - we really are here for you!

However, we also realise that for some people at some times, more formal structures are needed to help us to work through both College and non-College related issues. If a substantial and serious pastoral issue comes up, please talk to Gary as soon as possible, either directly or through his PA. We also realise that there are many issues which come up in the context of normal life at College which, although they may not be all that serious, are still personally significant at the time.

That's why we assign all the full-time male students to a member of staff each year. This member of staff will
(i) be your natural point of contact for all non-urgent pastoral matters, (ii) meet up with you once a semester,
(iii) will make an effort to catch up with you over morning tea, etc. and keep an eye out for you during semester. Part-time male students can, of course, approach any member of the full-time teaching staff if they have any issues at any time.

For full-time female students, we are committed to ensuring that they are in a mentoring/coaching relationship with an older woman (whether at church, College or the wider Christian community). This is coordinated by Gary in consultation with experienced female gospel workers in our circles. Full-time and part-time female students are assigned a female member of staff as their point of contact, to whom they can speak when it is more appropriate for them to raise issues with a woman.

If you are experiencing difficulties that require professional help, QTC has links with and recommends the following servies;

Dr Carolyn Russell | Foundations Counselling | Ph (07) 3262 9132 | www.foundationscounselling.com.au

Dr Jono Andrews | Heart in Mind | Ph (07) 3856 4488 | www.heartinmind.com.au

In the case of an emergency or if you want to talk to someone immediately, you should contact:

Lifeline | available 24 hours a day on 13 11 14

Academic Support (including study skills and academic English)

All new students are required to attend our Referencing and Essay Writing Workshops at the commencement of their course. If you have further questions on referencing, please contact our Librarian, Annette McGrath amcgrath@qtc.edu.au and for other assessment-related assistance please contact our Academic Dean, Katie Allan kallan@qtc.edu.au.

In case of emergency
In the event of an emergency, please contact Triple Zero (000) to reach the police, fire, or ambulance. Always call Triple Zero (000) in situations where a life is in danger, a crime is taking place, or in time-critical situations.
Overseas Students
Our Registrar is our Overseas Student Liaison Officer and as such is the first point of contact for our Overseas students. Please contact registrar@qtc.edu.au for information on support services, living and studying in Australia as well as assistance in relation to understanding our policies and procedures. The Registrar is in the Academic Services office from Monday to Thursday, 9am - 3pm.
Student Advocacy
For assistance in understanding student policies and making appeals or complaints, please contact the Registrar, Lizi Phillpotts ephillpotts@qtc.edu.au. The Registrar is in the Academic Services office from Monday to Thursday, 9am - 3pm.
Health Services

Doctors and Pharmacies

For illnesses or non-life threatening accidents requiring medical attention, the following services are available near the College.

Spring Hill Medical Centre | 2/448 Boundary Street, Spring Hill QLD 4000 | Ph (07) 3831 4461

Turbot St Medical Centre | 1/375 Turbot Street, Spring Hill QLD 4000 | Ph (07) 3839 0128

Brand's Pharmacy | Level 2, Spring Hill Central, 448 Boundary Street, Spring Hill QLD 4000 | Ph (07) 3831 6628

Priceline Pharmacy Spring Hill | 365 Turbot Street, Spring Hill QLD 4000 | Ph (07) 3831 3331

Hospitals

If you need to go to hospital while at College, please notify the Operations Manager.

Royal Brisbane and Women's Hospital | Emergency Section, Butterfield Street off Bowen Bridge Road, Herston QLD 4006 | Ph (07) 5646 8111 (Public, Medicare Card required)

St Andrew's War Memorial Hospital | 457 Wickham Terrace, Brisbane City QLD 4000 | Ph (07) 3834 4444 (Private, payment may be required upfront)

External Welfare Services and Legal Support

Department of Human Services - Centrelink, Medicare, Child Support, Austudy

www.humanservices.gov.au

Legal Aid Queensland - information to help you understand your rights and options in a range of situations

www.legalaid.qld.gov.au/Home

Fairwork Ombudsman - workplace rights and rules

www.fairwork.gov.au

Residential Tenancy Authorities - rules, disputes, responsibilities

www.rta.qld.gov.au

Domestic Violence - counselling, information and referrals

www.1800respect.org.au Ph (free call 24/7) 1800 RESPECT

www.dvconnect.org Ph (free call 24/7) 1800 811 811

Salvation Army - financial or material assistance

www.salvos.org.au/need-help/financial-assistance Ph 1300 371 288

Uniting Care Community - financial assistance, disability services, secure accommodation to victims of domestic violence

www.unitingcareqld.com.au

Accommodation
QTC does not have a formal system for providing accommodation for students. From time to time individuals and churches may contact us about available accommodation. If you are a QTC student and are looking for accommodation, please let our Operations Manager, Linda Reinhardt know lreinhardt@qtc.edu.au. She will be in touch if anything appropriate becomes available.